Championing quality new homes and better consumer outcomes
The New Homes Quality Board (NHQB) is a non-profit organisation dedicated to improving the quality of new homes and customer service provided by developers.
Setting the standard for quality homes and fair outcomes for all.
We raise standards across the new homes industry — helping developers deliver quality and giving buyers greater confidence. Through clear guidance and fair oversight, we’re improving outcomes for everyone.
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For Developers
Developers benefit from the NHQB
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For Developers
Homebuyers benefit from the NHQB
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The Code
Registered developers commit to following the code and the New Homes Ombudsman, including accepting its decisions in all customer matters. If a developer fails to meet these standards or does not act on the Ombudsman’s decisions, the NHQB Discipline & Sanctions Committee will investigate.
The committee assesses whether a breach has occurred and decides on any corrective actions or disciplinary measures needed to uphold the code and maintain trust.
Downloadable versions
Current Code
For homes sold after 15/06/25
Current Code
For homes sold after 15/06/25
Current Code
For homes sold after 15/06/25
Explore case studies
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High-Pressure Sales, Defect Delays, and Inconsistent Communication
The customer alleges that the developer used high-pressure sales tactics and failed to conduct proper quality checks before legal completion. The customer also reports…
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Leak and Poor Workmanship
The customer reported that a major leak flooded the ground floor of their property, leaving them without gas and electricity for several hours and…
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