Quality New Homes. Better Homebuyer Experiences
The New Homes Quality Board (NHQB) champions quality new homes and the customer service provided by developers across the UK.
Championing quality new homes and better consumer outcomes
We are a non-profit organisation operating the New Homes Quality Code, which sets requirements for quality and customer service in the new homes industry. Customers of developers who commit to the Code are provided with access to the independent New Homes Ombudsman Service.
For Developers
Show your commitment to quality and customer service
Adopting the New Homes Quality Code shows customers, partners, and investors that you are committed to delivering quality new homes, treating customers with fairness and transparency in the buying, moving and settling into their new home.
For Homebuyers
Buy your new home with confidence
Under the New Homes Quality Code, customers can seek independent redress through the New Homes Ombudsman Service for issues with their new home’s quality or the developer’s customer service.
The New Homes Quality Code
Read the full New Homes Quality Code to understand what it requires registered developers to do, and how customers are protected by the Code.
Homebuyers should read the version of the Code that applied on or after the date they reserved their new home.
Downloadable versions
For homes reserved on or after 2 March 2026.
For homes reserved on or after 2 March 2026. Large text version.
For homes reserved before 2 March 2026.
For homes reserved before 2 March 2026.
Read our case studies
Learn how the Code and New Homes Ombudsman work in practice.
