Before you apply
Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.
Quality New Homes. Better Homebuyer Experiences
The New Homes Quality Board (NHQB) champions quality new homes and the customer service provided by developers across the UK.
Championing quality new homes and better consumer outcomes
We are a non-profit organisation operating the New Homes Quality Code, which sets requirements for quality and customer service in the new homes industry. Customers of developers who commit to the Code are provided with access to the independent New Homes Ombudsman Service.
For Developers
Show your commitment to quality and customer service
Adopting the New Homes Quality Code shows customers, partners, and investors that you are committed to delivering quality new homes, treating customers with fairness and transparency in the buying, moving and settling into their new home.
For Homebuyers
Buy your new home with confidence
Under the New Homes Quality Code, customers can seek independent redress through the New Homes Ombudsman Service for issues with their new home’s quality or the developer’s customer service.
The New Homes Quality Code
The New Homes Quality Code is a code of practice established by the New Homes Quality Board (NHQB) to improve the quality of new build homes and strengthen consumer protections for people buying new homes. It applies to homes sold by registered developers and covers the entire process from marketing and sales to after‑sales service.
Customers who reserved a home after a developer’s NHQB registration can complain to the independent New Homes Ombudsman if the developer fails to meet Code requirements.
Downloadable versions
For homes reserved before 2 March 2026.
For homes reserved before 2 March 2026.
Read our case studies
Learn how the Code and New Homes Ombudsman work in practice.
