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FAQ

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer? 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

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FAQ

  • Are shared ownership homes covered by the New Homes Quality Code? 
  • How does the New Homes Quality Board relate to the Building Safety Bill?  
  • Is the NHQB independent? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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Case studies

We have created a collection of easy-to-understand case studies that look at different types of customer complaints.

These case studies help new home buyers understand how the New Homes Ombudsman makes decisions and why those decisions are reached. They also show developers what went wrong and provide clear guidance on how to improve build quality and customer service.

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Complaint outcome

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