Case studies
We have created a collection of easy-to-understand case studies that look at different types of customer complaints.
These case studies help new home buyers understand how the New Homes Ombudsman makes decisions and why those decisions are reached. They also show developers what went wrong and provide clear guidance on how to improve build quality and customer service.
Featured
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Garden Size Reduction
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 2: Legal documents, information,…
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Leak and Poor Workmanship
Summary Relevant sections of the New Homes Quality Code Part 3: After-sales, complaints and the NHOS Investigation Outcome Partially upheld.…
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