Check the Register of Developers to find out if your new home is protected by the New Homes Quality Code and you can use the New Homes Ombudsman Service. If your developer has active status on the register and you reserved your new home on or after their registration start date, you are protected.
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For Developers
Show your commitment to quality and customer service
Adopting the New Homes Quality Code shows customers, partners, and investors that you are committed to delivering quality new homes, treating customers with fairness and transparency in the buying, moving and settling into their new home.
For Homebuyers
Buy your new home with confidence
Under the New Homes Quality Code, customers can seek independent redress through the New Homes Ombudsman Service for issues with their new home’s quality or the developer’s customer service.
How to read the register
The Register of Developers provides important information to help you determine whether your home is covered by the New Homes Quality Code. This includes the developer’s name, registration status, and registration start date.
It makes it easy to see whether you are covered by the Code’s protections and can use the New Homes Ombudsman Service.
Understanding registration status
Applied: the developer is working towards Code compliance. Customers are not yet protected by the Code and therefore cannot use the New Homes Ombudsman Service.
Active: Homes purchased on or after the developer’s registration start date are protected by the Code and Ombudsman Service.
Deactivated: the developer was previously active on the register but has now withdrawn from the scheme. Customers who reserved their home between the developer’s registration start and end dates are covered by the Code from the date they reserved their home and for two years from their legal completion date.
Registration start/end date: Customers who reserve homes on or after the registration start date are protected by the Code until two years after legal completion. If an end date is shown, the developer has withdrawn from the register. Customers who reserved homes between the developer’s registration start and end dates are still protected.
Customer satisfaction survey
The National New Homes Customer Satisfaction Survey, run by the Home Builders Federation, measures customer satisfaction with new build homes.
Buyers of new build homes receive the survey eight weeks after legal completion of their new home, and again nine months after legal completion.
Developers who are active on the NHQB Register, who take part in the National New Homes Customer Satisfaction Survey, have received 20 or more survey responses, and have agreed to their results being published, have their results displayed on the Register of Developers.
Some of our registered developers
