Customer Satisfaction Survey Comparison

The National New Homes Customer Satisfaction Survey is run by the Home Builders Federation (HBF) and is the longest running measure of customer satisfaction with new build homes. The survey is sent to buyers of new build homes at 8 weeks and then again at 9 months after legal completion of their new home.

The blue arrows next to each score shows whether the survey results score has improved (arrow up), declined (arrow down) or stayed the same (horizontal arrow), since the last set of results were published.