Archives: Case Studies

The customer alleges that the developer used high-pressure sales tactics and failed to conduct proper quality checks before legal completion. The customer also reports delays in resolving defects and inconsistent communication throughout the process. The customer alleges that the developer used high-pressure sales tactics and failed to conduct proper quality checks before legal completion. The…

The customer reported that a major leak flooded the ground floor of their property, leaving them without gas and electricity for several hours and requiring them to move into a hotel for two weeks while repairs took place. On returning home, they found unfinished work and paint damage to furniture. The customer claims that contractors…

The Issues The customer made a new home after sales complaint which concerned a gas leak which was confirmed around 3 weeks after moving into the property. The customer took the view that the leak was present when they moved in and was the fault of the developer, leaving the property unsafe for the customer…

The Issues The customer had a new home completion complaint and complained that the developer lied to them throughout the process and concealed information about the progress of the build. The property was completed late causing distress and inconvenience for their family through the need to move into temporary accommodation.