Why adopt the New Homes Quality Code?
Adopting the New Homes Quality Code (NHQC) demonstrates your commitment to delivering quality homes and outstanding customer service. Complying with the Code and using its supporting resources helps you improve customer service processes, reduce administrative costs, and enhance your reputation.
Reasons to commit to the Code
Adopting the New Homes Quality Code supports your organisation to embed quality and customer service excellence in every build.
Build trust with homebuyers
The Code sets benchmarks for clear, consistent, timely, and transparent customer communications that build trust and enhance your reputation among industry stakeholders.
Enhance customer care processes
We provide a comprehensive range of resources, training, templates, and standard processes, along with guidance from our industry engagement team. These enable developers of all sizes to enhance customer service processes and reduce administration by implementing the Code.
Improve customer satisfaction rates
The Code provides guiding principles and practical steps promoting fairness, quality, transparency, and responsiveness throughout the homebuying process. Committing to the Code helps increase customer satisfaction levels and reduce customer complaints.
Manage complaints effectively
The Code offers a single, clear process for handling complaints. Its defined timelines and escalation routes support fair, timely resolution. Registered Developers and their customers are protected by the New Homes Ombudsman, which delivers independent complaint adjudication.
Be ready for regulation
Be prepared for future industry regulation by implementing rigorous quality and customer care standards. Establish consistent, efficient customer care processes and a defined complaint resolution pathway.
Access support and guidance
Following your application, you will gain access to a full range of supporting resources enabling you to implement the Code effectively. Our templates, training tools, recommended processes, and access to our industry engagement team support you throughout your journey.
Starting your application
Our team provides step-by-step support from the moment you apply, throughout the registration process, and as you continue your journey as a Registered Developer.
- Apply
- Payment
- Compliance
- Training
- Attest
- Activate
Still unsure? Contact our industry engagement team.
Developers testimonial
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(Taylor Wimpey plc, 2024)
Some of our registered developers
Ready to register?
For more information on the applications process you can learn how to apply. Or if you are ready to
apply now, follow the link below.