Useful information for homebuyers
We provide a range of helpful information for new homebuyers, including guidance on what customers should expect when buying, moving to, and settling into their new home.
Useful information for developers
We publish guidance and supporting materials, including templates, best-practice guides, reports, and Ombudsman customer complaint case studies, to help developers in meeting the requirements of the Code and maintaining high standards of quality and customer service.
The New Homes Quality Code
Read the full New Homes Quality Code to understand what it requires registered developers to do, and how customers are protected by the Code.
Homebuyers should read the version of the Code that applied on or after the date they reserved their new home.
Downloadable versions
For homes reserved on or after 2 March 2026.
For homes reserved on or after 2 March 2026. Large text version.
For homes reserved before 2 March 2026.
For homes reserved before 2 March 2026.
For homebuyers
Your guide to buying a new home
From reservation fees and optional extras to pre-completion inspections, this guide covers everything you need to consider when buying a new build home.
A homeowner guide to snagging
What is snagging? What’s the difference between a snag and a defect, and what can you do about it? Our guide has the answers.
For developers
Effective complaints management
Learn how an effective, timely, and transparent customer complaints management process is good for your business.
Snagging report
Get best practice guidance from the New Homes Quality Board on managing snagging to achieve positive customer outcomes.