Resources
Our Resources section offers a selection of guides and versions of the code to support both developers and homebuyers. Developers can use these materials to help meet standards, improve processes, and stay informed. Homebuyers can access clear information to understand the code and what it means for their new home.
The Code
Registered developers commit to following the code and the New Homes Ombudsman, including accepting its decisions in all customer matters. If a developer fails to meet these standards or does not act on the Ombudsman’s decisions, the NHQB Discipline & Sanctions Committee will investigate.
The committee assesses whether a breach has occurred and decides on any corrective actions or disciplinary measures needed to uphold the code and maintain trust.
Downloadable versions
Current Code
For homes sold after 15/06/25
Current Code
For homes sold after 15/06/25
Current Code
For homes sold after 15/06/25
For homebuyers
Your Guide to Buying a New Home
Learn about the complex elements of buying a new home, such as reservation fees, optional extras/ upgrades, snagging and access to the New Homes Ombudsman.
A Homeowner Guide to Snagging
This guide will help you learn about snagging. Snagging is the process of spotting any minor issues in new-build homes and putting them right.
For developers
Snagging report
Best practice learning from the New Homes Quality Board. What is snagging and what does it mean to customers?
Complaints management report
Best practice learning from the New Homes Quality Board. How much influence can your customers really have? The answer is more than you think.