Buy your new-build home with confidence
The New Homes Quality Code and New Homes Ombudsman Service protect you from the moment you reserve your new home from a registered developer until two years after legal completion.
How am I protected?
The New Homes Quality Code protects new-build home buyers.
The New Homes Quality Code protects new-build home buyers.
When you buy from a developer that has committed to comply with the Code, your experience should reflect the high standards of fairness, quality, responsiveness, and transparency that it requires.
If you have a complaint about the quality or customer service your developer provides and attempts to resolve it directly have failed, you can raise it with the independent New Homes Ombudsman Service, free of charge.
Am I covered?
If you reserve a new home from an active Registered Developer, on or after their registration start date, you are protected. Your developer has committed to comply with the New Homes Quality Code, and you are covered by the New Homes Ombudsman Service.
Check below to see if your developer is listed as active and has a registration start date that is on or before the day you reserved your home.
See if your developer is registered
The New Homes Quality Code
Read the full New Homes Quality Code to understand what it requires registered developers to do, and how customers are protected by the Code.
Homebuyers should read the version of the Code that applied on or after the date they reserved their new home.
Downloadable versions
For homes reserved on or after 2 March 2026.
For homes reserved on or after 2 March 2026. Large text version.
For homes reserved before 2 March 2026.
For homes reserved before 2 March 2026.
FAQs
Visit our FAQ section for answers to questions about the New Homes Quality Code, Registered Developers, the New Homes Ombudsman Service, and more