Homebuyer -

Buy your new-build home with confidence

The New Homes Quality Code and New Homes Ombudsman Service protect you from the moment you reserve your new home from a registered developer until two years after legal completion.

How does it work?

How am I protected?

The New Homes Quality Code protects new-build home buyers.

The New Homes Quality Code protects new-build home buyers.

When you buy from a developer that has committed to comply with the Code, your experience should reflect the high standards of fairness, quality, responsiveness, and transparency that it requires.

If you have a complaint about the quality or customer service your developer provides and attempts to resolve it directly have failed, you can raise it with the independent New Homes Ombudsman Service, free of charge.

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Am I covered?

If you reserve a new home from an active Registered Developer, on or after their registration start date, you are protected. Your developer has committed to comply with the New Homes Quality Code, and you are covered by the New Homes Ombudsman Service.

Check below to see if your developer is listed as active and has a registration start date that is on or before the day you reserved your home.

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See if your developer is registered

The New Homes Quality Code

The New Homes Quality Code is a code of practice established by the New Homes Quality Board (NHQB) to improve the quality of new build homes and strengthen consumer protections for people buying new homes. It applies to homes sold by registered developers and covers the entire process from marketing and sales to after‑sales service.

Customers who reserved a home after a developer’s NHQB registration can complain to the independent New Homes Ombudsman if the developer fails to meet Code requirements.

Read the full Code

Read a summary of the code