How am I protected?
We provide enhanced protection to buyers of new homes in the form of a code of practice which introduces a broad range of additional requirements for developers, to ensure that every aspect of a new home purchase is covered.
How does the NHQB support homebuyers?
The New Homes Quality Board (NHQB) is an independent, not-for-profit organisation which was set up to oversee reforms in the quality of new homes and the customer service provided by developers.
We provide enhanced protection to buyers of new homes in the form of a code of practice which introduces a broad range of additional requirements for developers, to ensure that every aspect of a new home purchase is covered, from when a customer initially walks into a sales office, through to two years after the occupation of the home.
If you reserve a new home from a Registered Developer, after their date of activation, then you are protected by the new arrangements.
The protections also include access to the independent New Homes Ombudsman Service (NHOS) if you are not satisfied with the quality of your new homes or the performance of your developer.
Common new homes issues
Buying and living in a new home will go through several stages, and issues can crop up at any point in your journey. Here are some common issues that new home owners might experience.
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High-Pressure Sales, Defect Delays, and Inconsistent Communication
The customer alleges that the developer used high-pressure sales tactics and failed to conduct proper quality checks before legal completion. The customer also reports…
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Leak and Poor Workmanship
The customer reported that a major leak flooded the ground floor of their property, leaving them without gas and electricity for several hours and…
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New Homes Quality Code: Part 2 inspection checks and safety
The Issues The customer made a new home after sales complaint which concerned a gas leak which was confirmed around 3 weeks after moving…
FAQ
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