Case studies
We have created a collection of easy-to-understand case studies that look at different types of customer complaints.
These case studies help new home buyers understand how the New Homes Ombudsman makes decisions and why those decisions are reached. They also show developers what went wrong and provide clear guidance on how to improve build quality and customer service.
Featured
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Snagging Issues and Incorrect Parking Installation
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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High-Pressure Sales, Defect Delays, and Inconsistent Communication
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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Snagging Issues and Incorrect Parking Installation
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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High-Pressure Sales, Defect Delays, and Inconsistent Communication
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
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Unexpected Metal Access Ramp
Summary Relevant sections of the New Homes Quality Code Part 1: Selling a new Home Part 3: After-sales, complaints and the NHOS Investigation Outcome Complaint…
