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FAQ

  • Do developers have to pay the compensation that the Ombudsman may decide is due to the customer? 
  • Are the 56 days before a customer can make an Ombudsman complaint, working days or calendar days?
  • Are NHOS decisions final? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Information

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FAQ

  • Are shared ownership homes covered by the New Homes Quality Code? 
  • How does the New Homes Quality Board relate to the Building Safety Bill?  
  • Is the NHQB independent? 

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Helpful links:

New Homes Ombudsmans Service

Citizens Advice

Before you apply

Before commencing your application to become a registered developer with the New Homes Quality Board, please watch this short video. It contains important guidance that will help you complete the application correctly.

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NHQB

Code of Practice

This Code is for homes sold before 15/06/2025

Read the other version ->

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Glossary

ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.
ActivationThe final stage of a developer’s registration with us. From the activation date, all reservations are covered by the New Homes Quality Code and the New Homes Ombudsman Service.

Or you can download the code

Current code

New Homes Quality Code V1 (October 2023)

Welsh code

New Homes Quality Code V1 (October 2023)

Large print

New Homes Quality Code V1 (October 2023)